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Yelloh! and me

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Booking centre

+44 (0)203 499 5739

FAQ and online help

I have just made a booking request and have not received an acknowledgment of receipt. What should I do?

A confirmation email for your booking request has been automatically sent to you.

 

If you don’t see this email in your inbox, please check your junk or spam folder. If it’s not there either, there may be a mistake in your email address.

 

In that case, here are your options:

 

You will receive a response from the campsite concerned, usually within 48 hours.

How can I modify my booking?

"Whatever change you wish to make, it must be requested by email to the campsite, no later than 15 days before the start of your stay.

 

For a change in the dates of your stay:

  • Extending your stay is subject to availability and current rates at the time of your request.
  • Reducing the length of your stay is considered a partial cancellation and will be subject to the cancellation and interruption policy.

 

For other modifications (accommodation, adding participants, sheets/towels, a pet, a vehicle, etc.), only the campsite where you made your reservation can confirm whether the change is possible.

 

We therefore invite you to contact the campsite directly: you’ll find its contact details in the booking confirmation email you received, or by clicking on this link with the campsite name.

Can I change campsites after booking?

Yelloh! Village campsites are franchised and independently managed. It is therefore not possible to transfer a booking where any sums already paid from one campsite to another.

 

If you wish to stay at another campsite, you will need to cancel your current booking in accordance with the general terms and conditions of sale in force at the time of booking (cancellation fees may apply).

You can then make a new booking at the establishment of your choice.

When and how do I pay the balance of my stay?

When?

The balance of your stay must be paid no later than 30 days before your arrival at the campsite.

 

How?

You can pay your balance in two ways:

  • Via the “Pay for my stay” page, using your booking number (starting with O2025 or U2025…) and the surname used during the reservation.
  • By logging into your Yelloh! Village account, under the “My stays” tab.

Are sheets, towels and blankets provided in the accommodations?

Blankets, duvets, and pillows are provided in all Yelloh! Village accommodations.

 

Bed linen and towels are:

  • Included in the 4 Flowers and Premium categories,
  • Offered as an option in the other categories (2 and 3 Flowers) at the following rates:
      •  €18 per bed for sheet and pillowcase rental
      •  €12 per person for towel rental

 

These options can be booked online or on-site, subject to availability. Full details are shown in the accommodation’s description on our website.

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