General conditions of sale: Yelloh! Village

In order to be eligible to use the services provided by Yelloh! Village, we request that you read the following general conditions carefully. These conditions govern the sale of holidays and take effect from the moment your booking is placed. By booking a holiday, you agree to fully comply with our general conditions.

• The reservation becomes effective solely with the agreement of the Village, upon receipt of the deposit and either upon receipt of the booking contract duly completed and signed, or upon your agreeing to the general conditions of sale when booking online.
• In the event that the customer fails to pay the deposit at the time of booking or the balance at the latest 30 days before the start of the stay, the village reserves the right to cancel the reservation and to make the accommodation available for rental again.
• Yelloh! Village is not bound by bookings unless Yelloh! Village has accepted them. Yelloh! Village is free to accept or refuse bookings, depending on availability and, in general, depending on any circumstances that are likely to be prejudicial to the execution of the booking made. Yelloh! Village offers family holidays, in the traditional sense, and the accommodation has been specially designed for this purpose. Yelloh! Village reserves the right to refuse any booking that might contravene or attempt to pervert this principle.
• Booking of camping pitches or rented accommodation is made strictly on a personal basis. Under no circumstances may you sub-let or transfer your reservation without the prior consent of the Village.
• Minors must be accompanied by their parents or legal guardians.

Camping pitches
The basic package includes the pitch for the tent, caravan or camper van for one or two people, access to the toilet blocks and to the residential facilities.

Rental accomodation

• The rental accommodation is fully equipped. The basic package ranges from 2 to more than 8 places, depending on the type of accommodation and the village.
• Yelloh! Village campsites reserves the right to refuse access to the village to groups or families whose number exceeds the capacity of the accommodation rented.

Booking fees
Yelloh! Village does not charge a booking fee for rental accommodation and pitches.

• All bookings made for more than 4 accommodation units by one person or made by different people who know each other and who are travelling together for the same reasons and for the same holiday dates at the same Yelloh! Village, are deemed to be group bookings.
• Accommodation appearing on the commercial Yelloh! Village website is intended exclusively for individual bookings.
• For all group booking requests, you must contact the Yelloh! Village in question by telephone, email or via the "Contact Us" section. The Yelloh! Village campsite contacted reserves the right to examine booking requests before accepting or declining them.

• Prices shown are effective for the 2024 season. They correspond to one night and are quoted in euros, including VAT.
• The tourist tax varies according to the local council.
• Prices are subject to change during the season.

• For bookings made more than 30 days before the start of the holiday, the deposit of 25% of the total price of the facilities booked must be paid to the village at the time of booking. The balance must be paid to the village no later than 30 days before the start of a holiday. 
• For bookings made less than 30 days before the holiday start date, payment must be made in full at the time of booking with the village (25% deposit + balance of stay).
• In the event that the customer fails to pay the deposit at the time of booking or the balance at the latest 30 days before the start of the stay, the Village reserves the right to cancel the reservation and to make the accommodation available for rental again.

1. Booking alterations

Customers may request for stays to be altered (dates, types of accommodation, options) at the same campsite, according to availability and possibilities. This request must be made by writing to the campsite (by post or e-mail) no later than 15 days before the start of the holiday.Postponements until the following season are not permitted. If no alterations are made, customers must spend their holidays as they were agreed when initially booked, or cancel them in line with the conditions pertaining to the cancellation insurance.

• Requests to extend the duration of stays will be dealt with subject to availability and in line with applicable prices.
• Requests to reduce the duration of stays are deemed to be partial cancellations and will be subject to the terms and conditions which apply to cancellation and termination of stays.

2. Unused facilities
In the event of stays which are interrupted or cut short for one of the following reasons:

• Border closure by administrative decision
• Administrative closure of the campsite
• Travel limited to a specified number of kilometres by administrative decision, preventing travel to the campsite

A credit voucher for an amount corresponding to unused nights, valid for two years, will be issued by the campsite. If the customer rejects this credit voucher, he/she will receive a refund, on request, of the corresponding amount, minus the cost of the cancellation insurance if such a subscription has been taken out.

Apart from the reasons stated above, all interrupted or shortened stays (late arrival, early departure) due to the customer will not be subject to refunds or credit vouchers.

3. Cancellation by Yelloh! Village campsite.
In the event of cancellation by Yelloh! Village campsite, except in the case of force majeure, payments made for the booking will be refunded in full. This cancellation shall not however incur the payment of damages and interest.

4. Cancellation due to camper

In the event of cancellation by the camper, except in the case of force majeure, the conditions for cancellation and refund are as follows:

All requests for cancellation must be sent in writing to the postal address of the Yelloh! Village campsite or by e-mail. Cancellations made over the telephone cannot be considered. All cancellations will result in the annulment of the reservation and the campsite reserves the right to make the accommodation available for rental again.

a. If campers cancel their bookings without taking out cancellation insurance

For one of the following reasons (preventing the stay):

• Border closure by administrative decision
• Administrative closure of the campsite
• Travel limited to a specified number of kilometres by administrative decision, preventing travel to the campsite

A credit voucher for an amount corresponding to the total of amounts already paid, valid for two years, will be issued by the campsite. If the customer rejects this credit voucher, he/she will receive a refund, on request, of the corresponding amount.

For all other reasons: 

For all our campsites apart from the camping Les Baléares Son Bou, the camping Perla di Mare and the camping Le Campoloro*: 

• Example 1: Cancellation up to 16 (sixteen) days before start of stay.
  The deposit of 25% of the price of the stay will be kept by the campsite by way as a cancellation fee. Amounts paid, minus the deposit, will be refunded.
  If the payment has been made in part or in totality using a credit voucher of a value greater than that of the deposit: the deposit of 25% of the amount of the stay will be kept by the campsite by way as a cancellation fee. A new non-refundable credit voucher valid for 2 years useable at the campsite at which the stay was cancelled will be issued for the amount of the initial credit voucher after deduction of the 25% deposit. The remaining amounts paid other than by credit voucher will be refunded.
• Example 2: Cancellation between 15 days and 8 days before the start of the stay. A sum of 50% of the total amount of the stay will be retained by the campsite as a cancellation fee. A credit voucher will be issued for an amount corresponding to the sums paid minus the cancellation fee, which is equal to 50% of the total amount of the stay. This credit voucher is non-refundable, non-transferable, and may only be used at the campsite at which the stay was cancelled and is valid for two years.
• Example 3: Cancellation between 7 days before and up to the day scheduled for start stay. The total amount paid, i.e. the total amount of the stay, will be retained by the campsite. No refund will be paid. If the customer does not arrive at the campsite within two days of the date of start of stay, without previously informing the campsite by letter or e-mail, the reservation will be considered as having been cancelled by the customer. The campsite therefore reserves the right to make the accommodation available for rent again.

*for the camping Son Bou, the camping Perla di Mare  and camping Campoloro

- Cancellation up to 31 days before start of stay:
The deposit of 25% of the price of the stay will be kept by the campsite by way of cancellation costs. Amounts paid, minus the deposit, will be refunded. If the payment has been made in part or in totality using a credit voucher of a value greater than that of the deposit: the deposit of 25% of the amount of the stay will be kept by the campsite by way of cancellation costs. A new non-refundable credit voucher valid for 2 years useable at the campsite at which the stay was cancelled will be issued for the amount of the initial credit voucher after deduction of the 25% deposit. The remaining amounts paid other than by credit voucher will be refunded.

- Cancellation less than 30 days before you arrive:
All amounts paid will be kept by the campsite.

In the event of the stay being cancelled, the amount paid in holiday vouchers may not be subject to any refund, in accordance with Article L.112-14 I. of the French Monetary and Financial Code. In this event, a non-refundable credit voucher valid for 2 years, useable at the campsite where the stay was cancelled, will be issued for the amount of the sums paid in holiday vouchers, after deduction of any deposit that may have been paid, in line with the conditions indicated above.

b. If campers cancel their bookings having taken out cancellation insurance
Amounts paid are covered by the guarantee in line with the terms & conditions of cancellation. Find the General Terms and Conditions of Insurance in FAQ - Section 3: Changing a booking. If the reason is not covered by the cancellation insurance or if the case is rejected by it, the general conditions of sale of paragraph 4 a. apply and the cost of cancellation insurance will be deducted from the amounts paid in the event of cancellation. 

1. Arrival

• Days of arrival may vary according to the Villages or periods (please refer to the particular conditions of each Village).
• Rental accommodation: on the day of your arrival in the Yelloh! Village, you may check in from 5 p.m., and you will be required to pay a deposit, depending on your campsite, on being handed the keys to your accommodation.

2. During your stay

It is up to campers to ensure they have insurance cover:  campers are responsible for looking after their personal belongings (bicycles etc.). The village shall in no event be held liable in case of an incident involving campers’ civil liability. All visitors must comply with the provisions of the internal regulations. Each named tenant is responsible for disturbances and nuisance caused by persons staying with or visiting them.

3. Departure

• Rental accommodation: on the day of departure specified in your contract, the rental accommodation must be vacated by 10 a.m. The accommodation shall be left perfectly clean and the inventory may be checked. Any breakage or damage shall be payable by you along with any repairs to the premises, if that should prove necessary. At the end of your stay, the deposit shall be refunded to you after deduction of compensation retained, on production of the supporting invoices, against possible damage ascertained during the departure inventory. The retention of the deposit does not preclude additional compensation in the event of the expenses being greater than the amount of the deposit.
• Rental accommodation: in the event of the accommodation not having been cleaned before your departure, a fixed cleaning charge of at least €95 including taxes shall be invoiced to you.
• For any delayed departure, except for the ‘Late departure’ option offered and taken out with the campsite, you may be charged for an additional day at the price applicable for that night.

Pets are permitted in some Yelloh! Village campsites (except dogs which are listed in France’s 1st and 2nd categories), with payment required when the booking is made. When admitted, they must be kept on a lead at all times. They are prohibited from swimming pool areas, in food shops and in buildings. Dogs' and cats' vaccination certificates must be up-to-date.

You give permission to Yelloh! Village, as well as to any person chosen by Yelloh! Village to replace it, to take photographs of you, to record you or to film you during your stay with Yelloh! Village and to use the resulting images, sounds, videos and recordings on any media (and especially on Yelloh! Village websites, including Facebook and Instagram, on Yelloh! Village information and promotion media, and on travel and tourism guides). This permission applies for you as well as for people staying with you. The sole purpose of this is to promote and to provide information about Yelloh! Village establishments and the Yelloh! Village network, and may in no event damage your reputation. This permission is provided free of charge for all countries and for a period of 5 years.

Complaints regarding non-compliance of services with regard to contractual commitments may be sent to the manager of the village concerned or to Yelloh! Village by post or email.

In the event of a dispute with one of the establishments in our group, you may contact us in the following way:

• Send a registered letter with acknowledgement of receipt to the manager of the village concerned
• Send a copy of this letter to customer services at customerservice@yellohvillage.com or by post to YELLOH! VILLAGE - BP 68 - 7 chemin du môle - 30220 AIGUES MORTES – FRANCE

If you are not satisfied with the response you receive, you may refer to the CM2C mediation centre after a period of one month following the time you sent these letters/emails. Please make your submission online at ec.europa.eu, or by post to: CM2C - 14 rue Saint Jean 75017 PARIS

Yelloh! Village makes every effort to ensure that the information published on the Yelloh! Village website concerning the residential sites is as up-to-date as possible, and in particular the presentation photos, descriptions, activities, leisure activities, services and dates of operation. However, as some of this information is provided by partners or third parties, Yelloh! Village cannot guarantee that it is always accurate, up-to-date and exhaustive. In this respect, Yelloh! Village is only bound by an obligation of means.

For any questions, clarifications or requests for additional information, please do not hesitate to contact Yelloh! Village. 

The information you provide us with at the time of your booking will not be transmitted to any third party. Yelloh! Village shall treat this information as confidential. It shall be used solely by the Yelloh! Village internal services for processing your booking and to reinforce and personalise communication and the services offered to Yelloh! Village clients concerning your centres of interest. In accordance with the data-processing and liberties law of 6 January 1978, you have the right to access, amend and change personal data relating to you. To do this, simply write to us at the following address, stating your full name and address:

Yelloh! Village
BP 68
F - 30220 Aigues-Mortes
SIRET no.: 432 366 839 00038

Registered with the register of tour and holiday operators under the following number: IM030110015

Pursuant to Article L.223-2 of the French Consumer Code, we remind you that if you no longer wish to be subject to commercial telephone prospecting, you can register free of charge to be included on the list noting your opposition to telephone prospecting via the website bloctel.gouv.fr. This list applies to all professionals with whom you do not have a current contractual relationship.

Download our General conditions of sale